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Assistance to Nationals

The public is hereby notified that the Office of the Undersecretary for Migrant Workers’ Affairs of the Department of Foreign Affairs (DFA-OUMWA) has been renamed as the Office of the Undersecretary for Migration Affairs (DFA-OUMA) effective 10 April 2024. The DFA’s Office of Migrant Workers Affairs (DFA-OMWA) has also been renamed as the Office of Migration Affairs (DFA-OMA) effective 10 April 2024.

 

The renaming of these DFA offices complements the transfer of assistance-to-nationals (ATN) functions for overseas Filipino workers (OFWs) to the Department of Migrant Workers (DMW), in accordance with R.A. 11641.

 

However, there is still no Migrant Workers Office (formerly POLO) in Egypt, therefore the Philippine Embassy in Cairo will continue to assist distressed overseas Filipinos, including OFWs in Djibouti, Egypt, Eritrea, Ethiopia and Sudan.

 

Filipinos in Djibouti, Egypt, Eritrea, Ethiopia and Sudan may request assistance services through the following:

 

  • Personally visit the Embassy at Building 9 Street 215 Maadi, Cairo Governorate, Egypt;

  • Send an accomplished Assistance to National (ATN) form and e-mail to cairo.pe@dfa.gov.ph; or

  • Call or preferably send a WhatsApp message to (+20) 122.743.6472, stating your full name, area of concern, and type of assistance required.

 

Next-of-kin of distressed Filipino nationals in Djibouti, Egypt, Eritrea, Ethiopia and Sudan are requested to address all OFW-related concerns, including End-of-Service Benefits (ESBs), to the One Repatriation Center (ORCC) of the DMW at the following:

 

Address: ORCC Help Desk (Monday to Friday, 8:00 a.m. – 5:00 p.m.)

Department of Migrant Workers Blas F. Ople Building, Ortigas Ave., cor. EDSA Ave.,

Mandaluyong City

 

DMW Regional Offices: https://dmw.gov.ph/archives/regionaloffices/regionaloffices.html

One-Stop Service Centers for OFWs (OSSCO) https://dmw.gov.ph/archives/regionaloffices/osscos.html

 

Hotline Numbers: 8722-1144 / 8722-1155 / 1348 (ORCC) / 8723-6505 (Aksyon Unit)

Email Addresses: repat@dmw.gov.ph / repatriation_awd@dmw.gov.ph / wed@dmw,gov.ph

Areas of assistance

Death of Filipinos abroad

After confirming the death, identity and Filipino citizenship of the deceased, the informant should do the following:               

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1. Attempt to locate and notify the legal next-of-kin (NOK).

2. The NOK or authorized representative must accomplish the ATN Form and decide between local burial in the host country, or shipment of remains/ashes of the deceased.

a. Local burial

  • The NOK or authorized representative will sign and send the Letter of Acceptance (Local Burial) to the Embassy.

  • Upon receipt of the consent to bury, the Embassy will issue the authorization letter to the authorized representative to complete the necessary process of the burial, in accordance with local laws. 

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b. Shipment of remains or ashes (cremation)

  • The NOK or authorized representative should email the Embassy the (a) signed Request form (Shipment of Remains), (b) signed Letter of Acceptance (shipment of remains), (c) copy of passport of the NOK/authorized representative, and (d) copy of passport of the deceased.

  • The Embassy will issue the authorization letter to the selected funeral agent to process shipment.

  • The selected funeral agent will submit the following documents (with official English translation) to the Embassy:

a. Death Certificate;

b. Embalming Certificate,

c. Certificate of non-contagious disease;

d. Burial Permit;

e. Transit Permit (Laissez-Passer for Human Remains);

f. Copy of the passports of deceased, NOK and authorized representative; and

g. Copy of the flight ticket.

  • The Embassy will issue the Mortuary Certificate.

FEE: US$25.00 

NOTICE: In both cases the authorized representative must file the Report of Death at the Embassy. 

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